“By using a redesigned application process from Work & Co, Haven Life increased mobile applications by 112%, tablet applications by 59%, and the total number of policyholders by 76%,” said Forrester in a new report that highlights winning strategies for conversational interfaces.
“Crafting a differentiated product that combines a human element with a fully digital experience is a challenging task,” noted Haven Life’s Head of Design, Leslie Kang. “We needed a partner that would match our entrepreneurial spirit and could create exceptional experiences. Work & Co showcased a unique ability to offer original and engaging solutions, like the conversational application, while also iterating quickly based on customer and team feedback.”
